Customer Service Articles 
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Customer Service Articles:
The Power of Delighting a Customer
A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created ...
Customer Service: A Little Means A Lot
How a single employee can ruin a company's reputation....
Humor in Customer Service and How It Can Help Your Business
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service? And that's exactly why this works: Everybody thinks just like the above paragraph. Becau...
Building a Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer....
How to Identify With a Customer in Your Business Industry
No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry. Nearly half the jobs held at any given time are service positions. It's the way our economy works. The vital function of helping...
How to Deal with a Hostile Customer
Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and tho...
Simple Tips For Pleasing Your Customers
The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends....
What Ever Happen To Customer Service
how improving customer service can grow your business...
Loyalty Shouldn't Be Your Customer's Problem
As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies ...
Promise a Rose Garden and Your Business Will Fail
I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away.... |
