Customer Service Articles 
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Customer Service Articles:
Avoiding CRM Failure
Customer relationship management (CRM) has consistently been perceived as a high-risk, high-reward application area within e-business....
Finding New Customers Is Not Always Easy
So what is new customers really all about? The following article includes some fascinating knowledge around new customers--info you can use, not just the old stuff they used to tell you....
Top 10 Telephone Skills
Help your employees build great telephone skills using these Top 10 tips....
Good Customer Service - Would You Like Fries with That?
Tips on practicing good customer service....
Feedback: Listening to What You Don't Want to Hear
If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful information from any criticism....
Are You Resentful of Your Clients?
Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease....
Quality of Customer Service is Most Important
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People......
How to Make Your Business Thrive in the 21st Century
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will....
Importance of Customer Relationship Management or Contact Management
Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in cus...
Isn't That What Customer Service is All About?
Two missing ingredients of customer service... |
